Data Deletion Request

eHandshake gives every user the right to delete the data we hold about them. This page explains what we store, what gets deleted when you ask, and how to make the request. WHAT WE STORE WHEN YOU CONNECT A FACEBOOK OR INSTAGRAM ACCOUNT When you authorize eHandshake to publish to your Facebook Page or Instagram Business account, we store only what's needed to deliver the service: • The Facebook Page ID or Instagram Business Account ID you connected • An encrypted access token issued by Meta to perform actions on your behalf • The display name, profile photo URL, and basic public metadata of the connected account • Posts and creations you publish through eHandshake, along with the resulting platform post ID and URL • Engagement metrics (likes, comments, shares, views) that we fetch from Meta's APIs about posts you published through eHandshake We do NOT store your Facebook or Instagram password. We do NOT access private messages, friends lists, or any personal content you did not publish through eHandshake. WHAT GETS DELETED WHEN YOU REQUEST DELETION On request, we will delete from our database: • All access tokens for your connected Meta accounts • Stored Page IDs, Instagram Business Account IDs, and connection metadata • All posts and creations you authored through eHandshake • All engagement metrics we fetched and stored about those posts • Any cached profile information sourced from Meta We will keep a small audit record of the fact that a deletion was requested and completed (date, account email, what was deleted) so we can answer compliance questions if Meta or a regulator asks. This audit record contains no Meta-sourced personal data. WHAT THIS PAGE DOES NOT DO This deletion process removes data from eHandshake. It does NOT delete content from Facebook or Instagram themselves. Posts you published to your Facebook Page or Instagram account remain on those platforms after deletion of your eHandshake data. To remove those posts, edit or delete them directly within Facebook or Instagram. If you want to disconnect eHandshake from your Facebook account without deleting any data on our side, you can simply remove the eHandshake app from your Facebook settings (Settings & Privacy → Apps and Websites). That revokes our access tokens automatically. You only need this deletion page if you want us to also remove the data we already stored. HOW TO REQUEST DELETION Email us at support@ehandshake.com with: • Subject line: Data Deletion Request • The email address tied to your eHandshake account • The Facebook Page name or Instagram username you want disconnected and deleted (so we can confirm the right account) We will: 1. Acknowledge your request within 3 business days 2. Complete the deletion within 30 days of the original request 3. Confirm completion by email when finished If you have not received an acknowledgment within 5 business days, or completion confirmation within 30 days, please email us again and reference your original request. CONTACT For any questions about how we handle your data or about this deletion process, contact us at support@ehandshake.com.