Support | eHandshake

Email us

Best for anything detailed. Attach screenshots if something looks wrong.

support@ehandshake.com

Call or text

Prefer to talk it through? Call or send a text and we will get back to you.

(832) 426-2412 Send a text

Send a message

No account needed. Fill in the short form and we reply by email.

Open the form

From inside the app

Signed in? Open Help Center, then Support Ticket, and track the status there.

Quick answers

The questions we hear most often.

I forgot my password

On the website, open Log In and choose Forgot password. We email you a link to set a new one. The link works for a limited time, so use it soon after it arrives.

My sign-in code is not arriving

Check your spam or promotions folder first, then tap Resend code (wait about 20 seconds between tries). If you saved your backup codes, choose Use a backup code instead. Still stuck? Email us from the address on your account.

Joining or leaving a team

Open the Teams tab to see teams near you and ask to join. Team captains approve new members. To leave a team, open the team and choose Leave team.

Connecting Facebook, Instagram, YouTube or TikTok

Go to the Sharing Center and connect each account. You approve access on that platform's own screen, and nothing is ever posted without you pressing Post. You can disconnect at any time from the same place.

Billing and plans

See current plans on our pricing page. For a billing question, send us a message below or open a ticket in the app and choose Billing question.

Deleting my account and data

You can delete your account yourself in the app (Help Center, then Delete my account), or follow the steps on our account deletion page. To remove data from connected Facebook or Instagram accounts, see data deletion. Our privacy policy explains what we keep and why.

Send us a message

Tell us what's going on and we'll reply by email.